What is website maintenance?
Website Maintenance is the process of keeping your website performing the best that it can. This is done through backups, downtime monitoring, performance monitoring and security monitoring. All done on a recurring basis.
Do you really offer unlimited content edits? How is this possible?
When we say unlimited content edits, we mean it! You and your clients can send in as many requests as you’d like. Remember that a content edit is anything that takes 30 minutes or less to resolve and can generally be handled within the admin panel of your WordPress website. We’re able to do this because we have a U.S. based team dedicated to doing only this — 24 hours a day, 7 days a week, 365 days a year. We can resolve most tasks very quickly since we often see similar issues across hundreds of sites. And while some customers send more support requests than others, the average number of tasks per customer is very manageable.
What types of tasks are included in the Unlimited plan?
Our Unlimited plan covers anything that takes 30 minutes or less to resolve and that can generally be handled within the admin panel of your WordPress site.
For example: Adding or editing content like blog posts, WooCommerce products, pages, etc., editing menus and widgets, installing and activating plugins, and much more.
Have more complex issues? No problem! We’re happy to troubleshoot more complicated issues and then discuss what kind of resolutions we can offer to best fit your needs.
Here’s a more comprehensive list of the most common things our 24/7 team does.
Publishing blog posts and new pages from provided Word or Text documents
Adding/Removing/Editing text on posts, pages, products, etc.
Uploading provided JPG and PNG images and adding to pages
Cropping/Resizing images within the WP Dashboard
Adding provided Yoast keywords, titles, snippets, etc
Adding/Removing/Editing menu items
Configuring popups, notification bars, and slide-in features based on provided text, images, and examples
Create image galleries
Edit page slugs
Settings Adjustments:Updating theme options
Add/Remove/Edit form fields
Edit templates made from visual editors (such as Beaver Builder, Elementor, and Divi Builder)
Installing simple plugins from the WordPress repository (i.e. “Duplicate Post” or “WordPress Zero Spam”)
What types of tasks are NOT included in the Unlimited plan?
Here are some requests that the Unlimited Content Edits Plan does not include:
Graphic design changes (Things like creating graphics or editing images beyond simple resizing/cropping)
SEO and Analytics strategy, review, or consulting
Writing or providing copy for posts, pages, products, etc. (Including Cookie Permissions and Privacy Policies)
Build-outs and plugin/theme development, including the build-out of new major functionality on an existing site (i.e. setting up an online store, rebuilding existing content through a different page builder, or custom-coding a new plugin to provide new functionality)
Interacting with third-party vendors, including the host, email provider, a plugin/theme’s support team, etc.
Purchasing plugins, license keys, or extensions
Just remember, it never hurts to ask. No matter the request, we’ll help point you in the right direction!
What is a task takes more than 30 minutes?
We'll let you know, and if there is a cost associated with the update, you can decide whether or not you would still like to pursue it.
Occasionally there are requests that our happiness engineers cannot do because it falls completely outside our scope of service. Once we troubleshoot the issue, we’ll let you know what your best options are.
Do I need to install anything?
Unlimited Plan: Our team is on call 24 hours a day, 7 days and week, 365 days a year. We strive to complete all tasks within 8 hours but our happiness engineers usually get them done much faster!
standard Plan: Our hours are 9-5 EST, Monday - Friday. If there is an issue with your website, let us know and we will get back to you ASAP during normal business hours.
How do I submit a support request?
Submit support requests to: firstname.lastname@example.org
Can I change plans or cancel in the future?
Our plans are flexible. You can upgrade/downgrade or even cancel at any time in order to meet your current needs. Just email us at and let us know which plan you’d like to change to.
Can you guarantee my site won't get hacked?
No. But we will do everything in our power to prevent it from happening.